Terms & Conditions

 

PRICING

The original prices shown on this website are in US Dollars, and are subject to change without notice. The "Multiple Currency" application is only an estimate based on the information provided by trusted currency converter xe.com. All purchases and shipping charges will be charged in US Dollars.

 

PAYMENT

Currently, we accept payments made through Paypal (which includes Visa, American Express, MasterCard). Paypal is one of the biggest, if not the biggest, provider of online transactions in the world, processing transactions for thousands of merchants globally. It provides a safe and secure online payment service, and is one of the most widely accepted forms of payments.

Once you have placed an order, a confirmation email will be sent to confirm the item(s) purchased and delivery address etc.

When the item(s) in your order are in stock and ready for dispatch, we will then proceed with processing payment for the item(s), plus any delivery charges.

If your payment is declined by your financial institution, we will not be able to guarantee the delivery of your order. However, we may contact you to make alternative payment and delivery arrangements.

We take the protection of customer information seriously, as such we apply the use of a 256-bit secure socket layer technology (SSL), the same level of security used by banks, in our shopping cart transactions. This means that any information or personal data that is entered on our website is strongly encrypted and thus cannot be intercepted or read by any third party. The information we collect from you will be minimal, basically enough for us to process your order. Payments made through our website is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS), and your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Rest assure that we DO NOT store credit card details nor do we share customer details with any third parties.

We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorization by both us and the card issuer.

 

PRIVACY

We are committed to protecting your privacy. We do not sell or rent the information you provide us to anyone.

When you do make a purchase with us we only collect the personal information you give us such as your name, address and email address, and nothing more. This information is required in order for us to provide a better service and delivery of your purchases etc.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

 

ITEMS ON SALE

Unfortunately, we’re not able to guarantee the availability of an item when it is on sale (due to the speedy nature of orders), however, we will endeavor to source from other distributors or warehouses, which may take a little longer than the usual in terms of the shipping time. Under such circumstances, we will contact you as soon as possible to inform you of the issue and how we will go about dealing with the situation.

 

DUTIES, CUSTOMS & ADDITIONAL FEES

We ship all orders with custom duties, and any other additional fees, unpaid, as these fees are applied when the parcel reaches its destination. Please be aware that any duties/fees incurred must be paid by the recipient of the parcel. Unfortunately, we're unable to inform you in advance of what the costs may be, as custom policies and import duties vary widely from country to country.

However, as we work with multiple warehouses and various distributors in order to get you the lowest prices, certain items are shipped from around the world. In most circumstances, our items are shipped from the Asia-Pacific region and therefore most orders from the European and American regions will be treated as international orders.

 

COPYRIGHT

All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations -- both individually and as they are compiled on this Web site are the property of Plush and Sundry or our suppliers and are protected by international copyright law.

 

TRADEMARK

The trademarks or trade dress of Plush and Sundry and our affiliates may not be used without our written permission. Trademarks or trade dress include the Plush and Sundry name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of Plush and Sundry products, services, and programs, and those of our affiliates. All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.

 

For additional information please refer to our Privacy Statement and Terms of Service.